Last updated: 2026-02-22

This Privacy Policy explains how Carmel Software Solutions ("we", "us") collects and uses information when you use this website ("the Site"). By using the Site, you agree to this policy.

1) Who we are & how to contact us

Site operator: Carmel Software Solutions

• Email: mor.dror131@gmail.com
• WhatsApp / Phone: +972 52-429-3146

2) What information we collect

2.1 Information you provide

When you submit the contact form, you may provide your name, email, phone number, company name (if any), and the message content (plus any additional details you choose to include).

Note: you are not legally required to provide information, but without basic contact details we cannot respond.

2.2 Information collected automatically

Like most websites, basic technical data may be processed by hosting/infrastructure providers (logs), such as IP address (or parts of it), browser/device type, operating system, timestamps, pages viewed, and error/performance data. This is mainly used for operations, security, and improving the Site.

2.3 WhatsApp

The WhatsApp button redirects you to WhatsApp. Once you use WhatsApp, any information you share is handled according to WhatsApp/Meta's policies and terms.

3) How we use information

• To respond to inquiries
• To understand your needs and provide an estimate/proposal
• To improve the Site, troubleshoot issues, and maintain security
• To comply with legal obligations and handle claims when necessary

4) Legal bases (general)

Processing is generally based on your consent (submitting details), our legitimate interests (operating and securing the Site), and in limited cases, legal obligations.

5) Sharing information with third parties

We do not sell personal information. We share information only as needed for the purposes above, including:

5.1 FormSubmit (Form → Email)

The contact form is submitted via a third-party service (FormSubmit) and delivered to us by email. The provider may retain submissions for a limited period for operational/verification purposes according to its policies.

5.2 Hosting & infrastructure

The Site may use hosting/CDN providers to deliver content securely and efficiently. Such providers may process technical logs for security and performance.

5.3 Authorities / legal process

We may disclose information if required by law, court order, or a valid request from an authorized authority, or to protect our rights and users' safety.

6) Cookies & LocalStorage

The Site may use technical cookies from infrastructure providers. In addition, the Site stores user preferences such as language, dark mode, and accessibility settings in your browser using LocalStorage. This data is stored locally and does not identify you by itself.

7) Security

We take reasonable, standard measures to reduce risk. However, no system is fully secure, and we cannot guarantee absolute security.

8) Retention

We keep personal information as long as needed to respond, maintain reasonable business records, comply with law, or defend against claims. You may request deletion, subject to limited exceptions (e.g., legal recordkeeping).

9) Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal information. Contact: mor.dror131@gmail.com.

10) External links

The Site may link to external services (e.g., WhatsApp, LinkedIn). Their privacy policies apply, and we are not responsible for third-party practices.

11) Children's privacy

The Site is not intended to collect children's data. If we learn such data was collected by mistake, we will delete it as soon as reasonably possible.

12) Updates to this policy

We may update this policy from time to time. The "Last updated" date above indicates the latest version. Continued use of the Site after updates constitutes acceptance of the revised policy.

Disclaimer: this document is for transparency and is not legal advice.